Reference

Legal Terms Before You Join

We set out the legal rules for your account before you open the lobby, including eligibility, wallet checks, data use, and contact routes.

Eligibility depends on local lawDANA account checksOVO wallet contextGoPay and QRIS records
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benuajitu Legal Terms Before You Join
CONTACT ROUTES

Reach Us About Legal Questions

A legal question should reach a person who can read your account record, not a generic inbox. Use the contact path that matches your issue, include your registered phone number, and tell us whether the question concerns access, data, cookies, payment records, or account recovery.

Team online

Live chat

Use live chat from the account menu when you need a fast legal contact path. Our team is available 09:00-23:00 WIB and can check your login device, registered phone, and recent DANA, OVO, GoPay, or QRIS activity.

Email request

Send email when you need a written legal reply about data correction, account closure, cookie records, or payment references. Include your username, registered email, and the transaction channel so we can match the request without exposing extra account details.

Account menu

Open Profile, then Security, when your legal request concerns password changes, device sessions, or phone-number updates. We show active sessions there so you can identify a device before asking us to remove or verify access.

ACCOUNT CONTROLS

How We Handle Legal Records

Legal handling starts with the account record you create and continues through wallet activity, device sessions, cookies, and support messages.

Account data

We keep the account details you give us, including username, phone number, email, password status, and wallet references. These fields help us confirm that a legal request comes from you before we change access or release account data.

Payment records

DANA, OVO, GoPay, QRIS, and bank transfer references are stored as account activity records. We use them to check wallet ownership, match deposits and withdrawals, and answer disputes about a specific transaction date or reference code.

Cookie use

Cookies help us keep your session active, remember device behaviour, and protect the login flow. You can clear cookies in your browser, but doing so may require a fresh sign-in and another security check.

Device sessions

We record device type, browser, IP region, and login time so we can spot unusual access. On mobile, check Account, then Security, then Sessions if you want to compare your current device with past activity.

Retention period

We keep legal and payment records only as long as we need them for account operation, dispute handling, security checks, and applicable legal duties. When retention is no longer needed, records are removed or reduced where practical.

Change requests

Ask support to correct account data, update contact details, or close access when the request is allowed. We may ask for your registered phone, recent QRIS reference, or email confirmation before making the change.

Answers Before You Open Account Access

These answers cover the legal questions we see most often before someone opens an account or asks us to change account data. They focus on eligibility, records, payment references, cookies, support proof, and account access where local law permits.

You may open an account only where local law permits. We show the legal terms before access, and you should check your own location rules before using Live Dealer Lobby, Mahjong Ways 2, or any wallet feature.

We collect account data needed to run access, including username, phone number, email, password status, device details, and payment references. We use those details to verify changes, answer legal requests, and protect your account.

Payment references help us match wallet activity to your account. If you use DANA, OVO, GoPay, QRIS, or bank transfer, we may need the date, amount, and reference code before changing payment-related records.

Yes, you can ask us to correct account details through live chat or email. We may confirm your registered phone number, email, or recent wallet reference before updating data linked to your access.

Cookies support session access, device recognition, and login protection. They do not replace your account record, but clearing them can reset browser memory and require you to sign in again with normal security checks.

Only staff who need the record for account support, security, payment matching, or legal handling should access your request. We keep the contact path narrow so your DANA, OVO, GoPay, or QRIS details are not shared broadly.

Contact live chat or email with your username, registered phone number, and the reason for the access change. We verify the request first, then confirm what can be changed under our terms and where local law permits.

Related Pages

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